Frequently asked questions

FAQ

The most common questions about manufacturing, shipping, and lens/flash compatibility. Don't see your question here? Get in touch directly.

How long does manufacturing take?+

Count on about a week. I usually design the diffusers digitally over the weekend, laser-cut them on Tuesday, then finish assembly and ship them out on Friday.

How long does shipping take?+

Shipping time depends on the destination country. Diffusers are shipped from France.

  • Metropolitan France — 3 days
  • France — overseas departments — 7 to 10 days
  • European Union & Switzerland — 7 to 10 days
  • United Kingdom — 7 to 10 days
  • Rest of the world — 15 to 20 days

See the full breakdown and rates →

Can you ship internationally?+

Yes, absolutely. With rare exceptions, the diffuser can be shipped anywhere in the world.

Can I still use my flash's autofocus-assist LEDs?+

Yes, absolutely. Depending on the model, an opening is built into the diffuser so you can keep using them.

Is the diffuser compatible with the Canon MP-E 65mm f/2.8 1-5x Macro?+

Partially. The diffuser can be used with this lens, but its extreme extension in both directions makes compatibility across the full magnification range difficult.

Can I use close-up lenses like the Raynox DCR-250?+

Yes, absolutely. The Raynox DCR-250 can be used with these diffusers.

Can't find the answer to your question? Get in touch directly — I personally reply to every message.

Email me →